Call center Technology
outsourcing and Consulting services :
When it's your call, and your image is on the line,
Takniki is your best outsourcing Technology partner.
Since Takniki's inception, Takniki has constantly helped our clients to
achieve their targeted business objectives, increase revenues, lower costs and improve customer relationships.
We help our customers in setting up Digital call centers by providing
superior cutting edge technology. The technology we use, internet integration
we provide and extraordinary people we have, has helped in establishing Takniki as a premiere
solution provider and technology consultant in the call center industry.
Whether you need to divert your calls for your help-desk or your sales and
support department or looking to divert all of your switch board
operations to a call center based in India. Takniki can help you either by
providing technology to set up your own call center or can connect you
with some of the best quality call centers already handling thousands of
calls.
Following are some of the questions and concerns our clients had before
they approached Takniki for it's call center expertise.
1. Do I need call center outsourcing? Is this service beneficial for my company?
Call center outsourcing services are more and more used by all sizes
of businesses these days to reach out their customers and to market their products and services. Nowadays,
where market is getting extremely competitive and the customers are
getting more aware and demanding its tough to keep them satisfied and to
maintain the customer base which you obtain after lot of sales efforts.
But engaging your in-house in staff in support and sales calls would mean a
lot of money and time. Thus it's easier if you can divert your support
calls or sales inquiries to a team which is like a extension to your sales
or support department and doesn't carry much cost burden. The call center can
handle typically Appointments Settings, Leads Generation, Your Inbound help
desk, customer support and sales Calls, Live answering Service, Telesales,
and Market Research.
2. I want to set up a call center in India? but who can set that up for me
?
We have strategic agreements and tie ups with some of the leading call centers
in the country, which
are already handling thousands of calls a day for their huge customer
base. As a solution provider and consultant, Takniki
can connect you to any of these call centers so that your call center
operations can start at the earliest with very minimal amount of
expenditure.
3. I want to tie up with an Indian BPO Company to handle my calls ?? How do I
find a reliable Call center partner?
Takniki has
been working with a variety of call center setups ranging from half a
dozen calls a day to thousands of calls a day whether in-bound or
out-bound. We at Takniki always work closely with you to analyze your
business requirements. Based on your
requirements we connect you to a pool of suitable call centers, who are
very well established in the industry having the very best of talent and
technology. You can utilize their existing talent and skill sets to satisfy
your ongoing call center needs.
Please do write to us at sales@takniki.com
if you need further assistance or need any information about call centers,
technology set up or services.
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